St Andrews Lodge, THORPE-ON-THE-HILL

Rated 5/50 by Derek N on 12th November 2017

"We had a fantastic family weekend break, the lodge was superb like home from home and the extra fun of a hot tub. Nice location, quiet and peacefull site but close enough to Lincoln for a day visit. Pubs and places to eat within 3 minutes drive."

Rated 3/50 by Janet D on 1st March 2017

Rated 1/50 by Just2TicketsPlease on 21st January 2017

"I rarely ever write bad reviews because I think if there is an issue it is better to sort it out direct and most owners are happy to resolve issues and offer good customer service. However, following calls, many emails, and even letters we are being met with a wall of silence and I don't want anyone else to waste their money like we did with this provider so I have to give an honest review of our experience and flag that you won't necessarily get the hot tub shown in their pictures or what you paid for and there is a complete disregard for the customer once you have handed over your cash. We booked a lodge as shown in the picture on this site and their website. We booked a lodge for 5 people last Jan for a New Year break specifically because of the hot tub shown and we confirmed it all on email. When we arrived we did not get what we paid for. Our lodge had a "lazy spa" which is an inflatable pool with no seats - it is definitely not a proper hot tub and to make things worse it was a 2-4 person one when we were in a lodge for up to 6 people (there were 5 of us on this trip). We had planned to see in the new year in the hot tub as we have done for many years at places around the UK for a similar price and with great success - but the inflatable pool for only 4 people meant this could not happen this year. When we saw the excuse for a hot tub when we arrived we called to be asked to be moved to what we had paid for, were told they were full and someone would call back. They never did so we just made the best of it as there was no other option over New Year to book somewhere else that day. When I got home I emailed and someone did respond admitting we had been given an inferior lodge and asked what compensation we wanted. I said I thought that as we had been mis-sold and it ruined New Year we should get a refund. They then got angry, rude and then refused to communicate. I have emailed, and even written to the owners home address but they just won't respond. It is a pathetic way to deal with customers who have paid a lot of money and it is shocking that their images still show hot tubs that you may not get if you are unlucky enough to get certain lodges - several of the other lodges on site had the weird small blow up tub we had. So be warned, their advertising is misleading, you may not get what you paid for and if you don't and complain they will treat you with silence and contempt."

Rated 5/50 by Keitht17 on 6th January 2017

"We stayed here over the Christmas period 2016, when we first arrived we were greeted with a Christmas hamper and bottle of champagne which was complimentary, the lodge was very clean and well maintained, the staff were very pleasant, we did have a problem with a TV but this was rectified immediately, the hottub was superb and crystal clean, we've already booked for next year."

Rated 1/50 by FrancesM316 on 27th October 2016

"Arrived here for my 20th wedding anniversary and was absolutely gutted. It look amazing on the website and everything I wanted to spend my weekend with friends. We did not have the hot tub on the website but a rubber lazy spa. It was a building site with health and safety issues. We called the manager who was so rude, she said if we didn't like it then to leave and she will give us a full refund. So we left and booked something else, lucky we found something on Hoeseasons near by. Since then we have not received a refund they will not answer any emails and have blocked my phone, so I have had no alternative but to take legal action. What an awful experience. Just don't want anyone else to experience this."

Rated 2/50 by Hilary L on 28th August 2016

"Not all negative - the lodge is fairly spacious and light and ample for 4 adults and two children Hot tub fine and checked daily The lodge is in a quiet vicinity - we were very lucky with the weather which helped! Win fi available but spasmodic (not an issue on holiday) Good location for visiting Lincoln However:- Crockery was chipped and cracked - oddments of dishes, glasses and cutlery Beds needed replacing - Towels - insufficient number, old and worn out and should be thrown away - if you go take your own Instead of pairs of bedside lamps there was one only in each double bedroom No wardrobe just a metal hanging rack in one double bedroom so my daughter & son in law lived out of a suitcase all week En suite very tiny and in need of TLC or redecoration For the sake of spending a small amount of money this lodge could be much improved. Please, management, pop along to a supermarket and purchase new crockery and linen at the very least - your guests would appreciate the effort."

Rated 2/50 by Deserie2015 on 28th September 2015

"We arrived at 4.30 to be told that the hot tub had been left in a bad state and needed to be cleaned this would take 8 hours to reheat. The previous occupants had left at 10.00am! I explained that we had planned to use it tonight (the sun was shinning and it was my friends special birthday) i was told to go out for a meal instead and that it would be sunny other days. I felt that we should have a small compensation for the inconvience the manager asked how much - i said 50 pounds as we had paid almost 600 for the week she said no she couldnt agree to a reduction-she said 'maybe i should get the money off the couple and then give it to you' the policy does state that you will be fined a 100 pounds for leaving the hot tub in a state that needs to be drained. She would get back to me in the week -she didnt. Her attitude was rude and quite aggresive. Inside the pans were unusable and the fridge had half a shelf and no shelves on door. It was like russian roulette trying to get anything in or out. The weather was good the young handyman very pleasant - would i go again? No I would not nor recomend to friends."

Rated 5/50 by Appledoogie on 12th January 2015

"Greeted on arrival, everything was ready for us to enjoy, lodge warmed up, hotub heated, towels etc. A perfect break for any family."