Wagon House, HELWITH BRIDGE

Rated 5/50 by SamL1215 on 29th September 2019

"Please ignore past reviews....They nearly caused me to cancel this cottage! I'm so glad we didn't!! Wagon House is situated next to the river and railway line, and is a 2 minute walk to the Helwith Bridge Inn (Delicious home cooked food, fab locals, nice atmosphere) Once in the cottage, it is peaceful (no noise from trains etc..) The views from the BACK windows are beautiful, the river, nature, clouds rolling in....Better than any TV. There is a TV and a good choice of DVDs, along with a file full of maps and places to visit. Clean crisp white bedding, towels and shower curtain, with extra bedding in the wardrobe for colder nights. There was also an initial supply of kindling etc, for the huge log burner. This cottage is home from home, with everything you need to make your stay comfortable. There is a little bistro set at the back, which would have been perfect first thing on a morning, had the good old Yorkshire weather allowed it! All in all a wonderful break away in the Yorkshire Dales for us and our dog. Thank you, we will definitely be booking again soon! Sam, York"

Rated 1/50 by PaulJean3 on 15th July 2019

"This property has been totally miss sold and miss marketed - under no circumstances is this a 4 tick property, 1 tick is being generous! We arrived to find that the front was overgrown with a wreck of a landrover in front of the property, the access down both sides to the rear was overgrown, uneven and covered with rubbish - the rear garden had not seen a lawnmower for weeks and the patio was a slab of overgrown concrete with NO BBQ as advertised and a pair of rickety old small chairs and table for furniture. Inside the property was nothing but a picture of neglect, despite the strange smell which was trying to be masked with a lit candle, the living room carpet was damp and consequently uneven and not fitted properly making it a potential trip hazard, walking in bare feet was not an option. A walllight was hanging off with bare wires and not working, the kitchen carpet was filthy and the oven dirty, cupboards and drawers were filled with rubbish. the toilet and bath had black mould growth around them with a tatty shower curtain and broken mirror tile around the bath. The bedroom wardrobe was full of junk and unable to be used properly - this is supposed to be a 4 tick property but there was no toilet roll no washing up liquid and overall it was a totally neglected property. We attempted to contact the relevant people but could not, presumably because the phone signal isn't brilliant so after a 3 hour journey we made another 3 hour journey home - disgusted, fed up and totally cheesed off - this holiday was to mark our first week of retirement. We contacted Sykes first thing on Sunday to complain, the rep that we spoke to was shocked and full of apologies and after having seen our photos was in disbelief, HOWEVER despite all of this we were offered a refund of only half of the monies paid which is simply not good enough so we continue to pursue a full refund. To us tick ratings are important, in this case they meant nothing."

Rated 2/50 by Barryjedwards on 4th October 2018

"It looks nice in this photo but it doesn't tell the story we found. Firstly, however, it is a lovely area and a great location to explore the Dales from. On arrival, we found the outside was overgrown with weeds and a large wild rose right next to the car parking area which 'found' me in the dark! There were numerous bins (some with no lids) scattered around and other detritus in the area including a derelict Land Rover. It is a 75yd drive in - reverse out, or vise-versa, no turning around is possible, the drive way is VERY uneven and slippery in the wet and was often partially obstructed by other cars. Inside we found a cold and un-loved cottage, still with dog hairs on the carpet from, presumably, the previous guests (and a very doggy smell). There were cobwebs in the kitchen with dead insects still in place and black mould in the bathroom. It could have been so much nicer if it had been cleaned properly and left with the heaters on. There we no instructions for what to do with recycling or general refuse, or even which of the many bins were to be used! Overall a great shame as we really did love the area. Maybe it was just the end of the season, we'll never know as we don't plan to go back to this cottage. I have never felt the need to leave a negative review before so to do this saddens me. The pub landlord didn't seem particularly welcoming and we ate regularly at the Harts Head, just down the road in Giggleswick - a great pub."

Rated 4/50 by Keith W on 17th May 2016

"The cottage itself is delightful, with all the facilities that are needed for a quiet break away from modern life. Walks are possible right from the door of the cottage and access to Settle is easy for daily needs. The only drawback - and this is nothing to do with the cottage itself - is the amount of dust and dirt in the village itself. The quarrying company are trying to mitigate the situation by regularly washing the roads and if you are prepared to travel a short distance by car before starting your walks you can get away from it."