West Wing Cottage, HEXHAM

Rated 5/50 by Epemberton on 13th January 2020

Rated 2/50 by Nomad38226081141 on 17th December 2018

"The cottage itself was lovely and in a quaint village location only minutes away from Hexham. The accommodations were nice with a lot of character, however we had many problems with the cottage and we were very put off by the owner. Firstly, the view from the bedroom unfortunately looks out at a large and ugly factory and smoke stack. There were also electrical issues with the let, including an outlet in the bedroom not working, the fridge was not on or plugged in when we arrived, and I was electrically shocked each time I touched an electronic device on or around the television set. There was little to sometimes no hot water for the shower on most of the days we spent in the cottage, and I had to remove several large spiders from the bathroom. In the kitchen, it was well stocked with plenty of cookware and dishes, however there was also cracked/broken glassware. All of these would have been acceptable shortcomings for holiday let location in a rural village, had it not been for the owner. She attempted to blame us for all of these problems and more that were pre-existing, and attempted to force us to pay for them. She claimed we left the place in disarray (which was not the case whatsoever) and wanted us to pay for "extra cleaning" such as having to wash the bed sheets and such things that I would hope were standard cleaning practices. We were also pestered to get out of cottage only minutes after the check out time had passed - while I was in the middle of getting our bags out the door. We even had a call from Skyes Cottages customer service department after we left because the owner had called them and claimed we checked out much later than when we actually did - looking for more money from us. We had left the place as clean as tidy as possible as we were quite rudely rushed out - all dishes clean, kitchen surfaces wiped down, sofa, blankets, bed all put together and made to look neat, etc., and yet the owner still made it a point to message us to say we left the place in shambles - again wanting me to pay more. We also overheard the owners arguing loudly through the shared wall in the evening and it made our stay quite uncomfortable. As much as we enjoyed the area and our stay in the north, I would not recommend this holiday cottage whatsoever."

Rated 5/50 by Christina L on 6th June 2017

"We stayed here in September 2016 with our two dogs - yes this place is dog friendly :) we arrived and there was a lovely welcome pack full of goodies for us and the dogs. The cottage has all the amenities that you expect with a beautiful big master bedroom overlooking the fields and hills of Northumberland with sheep / lambs in the field. The area is so quiet and the ideal place for you to get away from the hussel and bussel of your daily lives! we loved it that much, we booked again as soon as we came home for September this year!!"

Rated 5/50 by ChellDimmick on 15th February 2017

"My husband booked West Wing Cottage for our wedding anniversary ( which is also Valentine's day) and I must say I was not disappointed. The accommodation is warm and inviting and the attention to detail is absolutely amazing. The owners had left a beautiful welcome pack which included wine, chocolates, snacks, milk and everything you need for a comfortable stay. The icing on the cake, without a doubt was the fabulous log burner. I would definitely recommend a stay here. "

Rated 5/50 by Welshwizard15 on 15th February 2017

"We were impressed with the attention to detail that the owners put into the decor. Every room was very tastefully decorated with a wealth of small things that showed a great deal of thought to what their guests would need when arriving late and being able to relax immediately, knowing that they didn't need to find a shop or supermarket to get food or a drink. Together with chocolates, 2 bottles of wine and coal and wood for a real fire, they obviously wanted their guests to sit back and enjoy the stay. The rooms were cosy and warm and had everything you would need in a home away from Home!! "